Returns & Exchanges
If you are not satisfied with a Draper's and Damon's item, we'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition.
- For products returned within 60 days from the date they shipped, refunds will be made in your original form of payment.
- For products returned between 60 and 180 days from the date they shipped, you will receive store credit which will be good toward a future purchase at Draper's and Damon's.
- If you received the merchandise as a gift or used a gift card for the purchase and return it requesting a refund, you will receive store credit to be used on a future purchase with Draper's and Damon's.
- Store credits are issued for the value paid for eligible merchandise only, expire 90 days from the date issued and have no cash value.
- If you request an exchange for an item(s) that is higher priced, your original method of payment may be charged additional shipping and handling according to our rate chart. See your order form or our website for rates.
- All clearance items (price ending in $.97) are FINAL SALE. These items cannot be returned or exchanged. If you do return it, you will not be refunded for the item or shipping cost.
- Any merchandise not covered by this policy will clearly state the exemption on its product page located at drapers.com or in the catalog.
Return & Exchange Instructions
Step 1: Locate the Packing Slip
Complete the Return/Exchange Form, located in the middle section of your packing slip included with your packaging. Can’t find your packing slip? Print a return and exchange form here.
If your return/exchange is a gift, please fill out the box marked gift return and include additional monies if necessary.
Step 2: Prepare Your Package
Detach and enclose the Return/Exchange Form in the package with the merchandise you are returning. You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion.
Step 3: Attach Shipping Label
You can use our convenient easy return label, found on your packing slip, to ship your package. It's pre-addressed and prepaid. A $9.99 shipping and handling charge for the easy return label will be deducted from your merchandise refund or billed to your original method of payment. Please note items shipped directly from the manufacturer or shipped outside the continental United States do not include an easy return label.
Send packages without our easy return label
At your own cost, you may also use the shipping provider of your choice and send it to the address listed below to return your order. For your protection, please return by insured mail and be sure to save your receipt for
your records. We strongly encourage insuring your package if you choose this option.
148 Industrial Blvd.
Eatonton, GA 31024
Step 4: Ship Your Package
Give the package to your Postal Carrier or drop it off at any U.S. Post Office location.
Returns can take up to 2 weeks to process. Please allow 1-2 billing cycles for credits to process on your credit card.
If you have any questions, please call us toll-free at 1-866-252-7400.