Customer Service FAQs
We have listed our most frequently asked questions so that you may get a quick, immediate response.
Contact Customer Service
You can email us at email@example.com. We generally can respond to you within 1 to 2 business days.
If you have any questions not covered online, we encourage you to reach out to our friendly customer service center and they will be happy to assist you.
Monday through Friday
9 A.M. - 9 P.M (ET)
Place an Order:
7 Days a Week
8 A.M. - 1 A.M (ET)
If you have forgotten your password, we will ask you to answer the password recovery question you selected when setting up your account. Upon entering the correct answer, your password will be emailed to you immediately.
If you have registered with Draper's & Damon's, you may update your password and/or email address at any time. Please select My Account to login and select My Information to change my password and email.
If you haven't registered and would like to, click Sign In next to the search bar.
If you are not receiving our emails, we suggest confirming your email address in Account History and select My Information. If that is correct, please add firstname.lastname@example.org to your address book to ensure our emails to you are not being blocked.
If you are still not receiving notification emails, please contact our customer service line.
We have audited this and our other affiliate websites to ensure their accessibility. We are committed to maintaining the accessibility of this website to ensure that persons with disabilities have full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of our services through the site. If you have any accessibility questions or problems, please contact us at 1-866-252-7400 or email@example.com for assistance.
Orders & Tracking
If you are signed up for a Draper's and Damon's account you can check your order status by logging in. If you ordered as a guest, visit the Order Status page. You will need your order number and billing zip code.
Please allow 6 - 8 business days for your order to arrive. Keep in mind we do not offer delivery on weekends or holidays.
- If an item is backordered or out of stock we will notify you when you should expect your delivery.
- We reserve the right to require a signature on some packages.
You will receive an email order confirmation from us 30 min - 2 hours after you place your order.
- Please enter your email address correctly to ensure you receive your order confirmation.
- We would suggest adding Draper's & Damon's to your address book to be certain you properly receive all notifications.
- If you signed up for phone updates you will receive a phone call confirming your order.
Order confirmation emails may take up to 2 hours for you to receive. If you haven't received an email confirmation or phone call within 2 hours, please reach out to our Customer Service at 1-866-252-7400 and they will be happy to assist you.
You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call Customer Service at 1-866-252-7400. Please have your order number available.
Some items on our website are shipped directly from the manufacturer and are labeled as such on the product information page. If you order multiple items, the product shipped from the manufacturer will ship seperately via standard delivery. Unfortunately these items can only be shipped within the continental United States so please make sure if you are in AK, HI, and other US territories you check that items you order are not from a supplier.
We offer order options online, phone, fax, and mail. If you prefer to order off-line, your order is always welcome 24 hours a day, 7 days a week.
For faster phone service, call our Order Line.
7 Days A Week
8 A.M. - 1 A.M (ET)
*Calls may be monitored and recorded for quality assurance purposes
If you receive the catalog through mail you can always mail in your order form.
220 Hickory Street.
Warren, PA 16366
You can call our order line below. These operators are only able to take orders and cannot provide any other customer service information. Your call is always welcome 24 hours a day, 7 days a week.
Place An Order:
7 days a week
8 A.M. - 1 A.M (ET)
Payments & Sales Tax
Online & Phone Payments
We accept VISA, MasterCard, American Express, Discover, debit cards, and PayPal. If you prefer to mail your order in, we accept checks and money orders all major credit cards, and debit cards.
We collect sales tax in the city of Nome, AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KY, KS, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website. Also see: Individual States Sales/Use Tax Information below.
We may be required by law to provide the state tax authority with a report of the total amount of all your purchases at the end of the year. Additional information on your tax reporting obligations are available at the state taxing authority's website.
We have made every effort to ensure the accuracy of the information presented in this catalog. Descriptive or typographical errors are subject to correction by Draper's & Damon's. We apologize for any inconvenience."offer" applies only to purchases (excluding gift cards) made from this catalog by telephone, U.S. mail or "offer" cannot be used in combination with any other promotional offers. Prices valid until replaced or updated.
Standard Shipping & Handling Pricing
|Order Price||Shipping Cost*|
|Up to $30.00||$9.99|
|$30.01 - $40.00||$10.99|
|$40.01 - $60.00||$12.99|
|$60.01 - $80.00||$14.99|
|$80.01 - $100.00||$16.99|
|$100.01 - $150.00||$18.99|
|$150.01 - $200.00||$20.99|
Priority Shipping - $18.99 - arrives in 3 to 4 business days
- Business day: Saturday, Sunday and Holidays are not considered business days.
- Priority Shipping is delivered by FedEx
- Unable to ship to PO Boxes, APOs, or FPOs
- Priority Shipping is only available with in stock merchandise. Backorders will ship with our standard delivery once it is available.
- Not available with all items. There is a message when it is not available.
Yes! You can ship items on your order to multiple addresses. Please be aware that a seperate shipping cost is calculated for each delivery address. In order to ship to multiple addresses:
- Proceed to the checkout page
- Under Shipping & Gift Options, click on Ship Items to Multiple Addresses
- You may select or enter a ship-to-location for each item
We ship to PO Boxes within the 48 contiguous states and APO/FPO addresses. However, we can only ship items via standard shipping. We can ship to AK, HI, and US territories for an additional $8.99 charge for standard shipping.
Some items on our website require an additional shipping charge sue to size and/or weight. These items are noted as such on the product information page. Additionally, these products will not ship to PO Boxes, Alaska, Hawaii, or APO's/FPO's.
Drop ship (items shipped directly from the manufacturer) orders are shipped by ground only and cannot be expedited or shipped with Priority Shipping. Drop ship items can only be shipped within the continental United States (no shipments to FPO, APO, P.O. Boxes or military bases). Please allow up to 2 weeks for delivery. Please note: Some specially marked products may require additional delivery charges or an additional fee may be required for expedited delivery. Shipping and handling charges are non-refundable.
Returns & Exchanges
Draper's Return Policy
If you are not satisfied with a Draper's and Damon's item, we'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition.
- For products returned within 60 days from the date they shipped, refunds will be made in your original form of payment.
- For products returned between 60 and 180 days from the date they shipped, you will receive store credit which will be good toward a future purchase at Draper's and Damon's.
- If you received the merchandise as a gift or used a gift card for the purchase and return it requesting a refund, you will receive store credit to be used on a future purchase with Draper's and Damon's.
- Store credits are issued for the value paid for eligible merchandise only, expire 90 days from the date issued and have no cash value.
- If you request an exchange for an item(s) that is higher priced, your original method of payment may be charged additional shipping and handling according to our rate chart. See your order form or our website for rates.
- All clearance items (price ending in $.97) are FINAL SALE. These items cannot be returned or exchanged. If you do return it, you will not be refunded for the item or shipping cost.
- Any merchandise not covered by this policy will clearly state the exemption on its product page located at drapers.com or in the catalog.
Step 1: Locate the Packing Slip
Complete the Return/Exchange Form, located in the middle section of your packing slip included with your packaging. Can’t find your packing slip? Print a return and exchange form here.
If your return/exchange is a gift, please fill out the box marked gift return and include additional monies if necessary.
Step 2: Prepare Your Package
Detach and enclose the Return/Exchange Form in the package with the merchandise you are returning. You may use your original packaging material to make your return. Please be sure to remove any labels affixed to the package or cover the original address label to avoid any confusion.
Step 3: Attach Shipping Label
You can use our convenient easy return label, found on your packing slip, to ship your package. It's pre-addressed and prepaid. A $9.99 shipping and handling charge for the easy return label will be deducted from your merchandise refund or billed to your original method of payment. Please note items shipped directly from the manufacturer or shipped outside the continental United States do not include an easy return label.
Send packages without our easy return label
At your own cost, you may also use the shipping provider of your choice and send it to the address listed below to return your order. For your protection, please return by insured mail and be sure to save your receipt for your
records. We strongly encourage insuring your package if you choose this option.
148 Industrial Blvd.
Eatonton, GA 31024
Step 4: Ship Your Package
Give the package to your Postal Carrier or drop it off at any U.S. Post Office location.
Returns can take up to 2 weeks to process. Please allow 1-2 billing cycles for credits to process on your credit card.
If you have any questions, please call us toll-free at 1-866-252-7400.
Promotions & Rewards
What is VIP Plus?
VIP Plus is a fee-based customer loyalty program that was previously offered by Drapers. For a full list of benefits please visit [link to each VIP Plus brand site]. The first 30 days of membership is $1.99. After the first 30-day trial, your membership automatically renews for $14.97 a month and will be charged to the credit card you authorized when you enrolled.
Are you currently enrolling new members into VIP Plus?
The VIP Plus program has been discontinued and we are not enrolling new members. Current members will maintain their membership per the terms and conditions of the program.
How can I cancel VIP Plus?
If you would like to cancel your membership, please visit www.drapersvipplus.com/Login or call 1-888-288-2097 to cancel. There is no obligation to continue. You may cancel at any time if you are not completely satisfied, and there will be no future charges.
Once you begin the checkout process you will be asked to enter any promotional discount or reward code. Your discount will appear in the Order Summary and each item on your order will be pro-rated.
Promotion codes can't be combined with any other offer. Any promotions giving a percentage off your order will only apply to full price or sale merchandise and do not include clearance items, gift cards, gift certificates, taxes, shipping & handling unless stated otherwise. All shipping offers are standard shipping unless otherwise stated. Offers can not be used on previously placed orders.
Privacy & Security
Only when you place an order with Draper's & Damon's via our web site, we will collect your name, address, telephone number, e-mail address and credit card information. We use Secure Sockets Layer (SSL) to encrypt all of your personal data during transmission over the Internet. This is to ensure that the information you shared with us on our web site is safe and protected.
When you register with Draper's we will securely store your personal information so that you do not need to re-enter it each time you order. We’ll store your order history so that you can refer back to sizes and colors that you've purchased in the past and notify you by e-mail whenever we receive an order, ship an order or receive a return from you. To ensure our emails continue to reach your inbox, please add our email address to your address book.
State Privacy Laws
What are my rights under State’s Privacy laws?
Some state privacy laws give Consumers more control over how their personal information is being used by providing the following rights:
- The Right to Know: Consumers can make a verifiable request to know what personal information is being collected about them, whether their personal information is being sold or disclosed, and to whom
- The Right to Request Deletion: A Consumer can make a verifiable request to a business to delete any personal information the business has collected or maintained. If a business receives a verifiable request to delete collected personal information, the business must also notify its service providers of the request so the Service Provider can delete the Consumer’s personal information from their records
- The Right to Opt-Out of Sale and Share: A Consumer can direct, at any time, a business to not sell or share the Consumer’s personal information to a third party
- Right to Non-Discrimination for the Exercise of Granted Privacy Rights: A business must not discriminate against Consumers that exercise rights granted under a state privacy law
- The Right to Correct: A Consumer can make a verifiable request to a business to correct inaccurate personal information that we maintain about the consumer
What steps do I need to take to make a Privacy request?
You can make a verifiable request to exercise the Right to Know, the Right to Request Deletion, request to exercise the Right to Opt-Out of Sale and Share, and the Right to Correct via our Website (“Site”) www.drapers.com or by calling us at 1-888-912-1129.
What happens when I make a verifiable request under the Right to Know?
To make a verifiable request to exercise the Right to Know, please visit the Site https://www.drapers.com/privacy/management/request/form, or by calling 1-888-912-1129. The following steps may apply to you:
On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. You may request that we provide to you a report containing
- Specific pieces of information we have collected, disclosed, and sold about you
- The categories of personal information we have collected, disclosed, and sold about you
- We will confirm receipt of your verifiable request for the Right to Know within 10 days.
How long will it take to receive the personal information you have after I submit my request for the Right to Know?
We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
What if my request to know is denied?
What are you considering as personal information?
Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers.
How did you obtain my personal information?
We collect information from you when you use the Site, contact us or interact with us. We may collect personal information that you may provide. Personal Information may also be collected on our behalf by our third parties and service providers.
What happens if I request to have my personal information deleted?
To make a verifiable request to exercise the Right to Request Deletion, please visit the Site https://www.drapers.com/privacy/management/request/form, or by calling 1-888-912-1129. The following steps may apply to you:
- On either the phone call or through the web page, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.
As part of your Right to Request Deletion, you may ask for Draper’s to delete personal information we have collected and maintained about you from our records and direct us to communicate with our service providers to delete your personal information from their records.
How long will it take to delete my personal information?
We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
How do I know if you removed my personal information?
We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.
We will maintain a record of the request of deletion as part of the record retention requirements for at least 24 months.
Also, state privacy laws provide businesses certain exemptions from the Right to Request Deletion – there may be instances where Draper’s may not delete your information even though you requested the personal information be deleted.
Have you shared my personal information to other companies? If so, how do I delete the shared personal information?
Draper’s may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.
Please note, even if Service Providers are notified of your request, state privacy laws provide several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.
What if my request to delete is denied?
Under state privacy laws, we also have the right to deny your request to exercise the Right to Request Deletion if we cannot verify your identity. Once you submit a request, we will match your information to our internal records. We will inform you if we are unable to verify your identity and shall treat your request as a request to Opt-Out of Sale or Share.
Further, state privacy laws allow for businesses to exercise a number of exceptions to a verifiable request to delete. If we deny your request to delete, we will provide you correspondence describing that we cannot comply with your request and include any statutory and regulatory exceptions.
What happens when I make a request to exercise the Right to Opt-Out of Sale and Share?
As a Consumer, certain state privacy laws provide the right, at any time, to direct Draper’s not to sell or share your personal information (“Right to Opt-Out”) to third parties. If you would like to Opt-Out of Draper’s selling or sharing your personal information, please click on the “Do Not Sell My Info” link at www.drapers.com or call us at 1-888-912-1129.
How long will it take Draper’s to recognize a request exercising the Right to Opt-Out of Sale and Share?
We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold or shared your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.
an my Right to Opt-Out of Sale and Share request be denied?
If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.
What happens when I make a verifiable request under the Right to Correct?
To make a verifiable request to exercise the Right to Correct, please visit the Site https://www.drapers.com/privacy/management/request/form, or by calling 1-888-912-1129. The following steps may apply to you:
- On either the phone call or through the Site, we will ask you to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request for the Right to Know within 10 days.
How long will it take to correct the personal information you have after I submit my request for the Right to Correct?
We will confirm receipt of your verifiable request for the Right to Correct within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
What if my request to correct information is denied?
Draper's Credit Card Information
All Draper's & Damon's credit cards have closed as our relationship with Comenity Capital Bank has ended. We are very happy to report that you'll still be able to shop our full assortment online or by calling our friendly representatives. We accept all major credit cards, debit cards, and PayPal as methods of payment.
Currently, we have no plans to issue a new card from a different bank.
How will orders and backorders placed on the Draper's & Damon's Credit Card be processed now that the card has closed?
All orders and backorders placed on or before March 14, 2022, will ship and be charged to the credit card used for the purchase. When and if backorders are delayed due to inventory and supply chain issues, you will be notified by customer service via email, mail or phone. Depending on the length of the delay, orders may need a new method of payment before being processed. If a new method of payment is not obtained, then the order will be cancelled. Moving forward, you'll still be able to shop our full assortment online or by calling our friendly representatives. We accept all major credit cards, debit cards, and PayPal as methods of payment.
You will continue to receive monthly billing statements until your account balance is paid in full per the terms and conditions of your credit card agreement. You will also continue to have access to the Account Center hosted by Comenity Capital Bank, where you can view your account and make online payments.
How will refunds, exchanges, and order changes be managed now that the Draper's & Damon's Credit Card has closed?
Please follow the return policy found at www.drapers.com/content/returns. Please note, refunds for returns allocated to another form of payment will not affect your outstanding balance due to Comenity Capital Bank. Any outstanding balance on your Draper's and Damon's Credit Card will need to be paid in accordance with your credit card agreement. Refunds will be applied back to the original method of payment.
Exchanges and order changes made where the Draper's & Damon's Credit Card was the original method of payment, may need a new method of payment for the addition of the new item after the card closure on March 15, 2022. We accept Visa, American Express, MasterCard, and Discover, debit cards, as well as PayPal. If this is required, you will be notified by customer service via email, mail or phone. The refund for the returned item will be applied back to the Draper's & Damon's credit card.
Thank you for your interest in opening a Draper's & Damon's Credit Card credit card. We are no longer accepting new applications. Please call 1-800-387-9098 with further questions.
As an Draper's Credit Card customer, you may click here to access your account. You will be taken to the website operated by Comenity Capital Bank, the credit card issuer. Since it isn't operated by Draper's, it will require a separate login. You will be able to check your current account status, including: balance, minimum payment amount and due date, past due amount, last payment amount and date posted, and detailed statement history. You may also pay your Draper's & Damon's Credit Card Account bill online.
Once you log into your Draper's & Damon's Credit Card Account and have secured access to your information, you will be able to make changes to your personal information.
It may take up to two business days to complete your online payment. A successful online payment will cause a debit on your checking account and a payment on your Draper's & Damon's Credit Card Account in the time specified when you submitted your payment.
No. Comenity Capital Bank does not currently offer the ability to schedule when a payment can be withdrawn. Once a payment is keyed on Comenity Capital Bank system, it will be withdrawn from your checking account within two business days.
No. There is currently no fee associated with using Comenity Capital Bank online payment feature.
If you access your account online and have provided your email address to Comenity Capital Bank, you will receive an email reminder when your statement is ready to view. The email will contain a link that allows you to securely click through and sign into your Draper's & Damon's Credit Card Account Center to view your statement, payment due date, and make payments.
Currently, Comenity Capital Bank does not offer the ability to schedule regular online payments to be withdrawn from your checking account on a monthly basis.
The Comenity Capital Bank Card Agreement is your agreement with the Draper's & Damon's Credit Card issuer, Comenity Capital Bank.
The Comenity Capital Bank Credit Card Agreement covers the use of your credit card account. It explains topics such as: Minimum Payment, What to do if your Card is Lost or Stolen, Credit Limit, Finance Charges, Other Fees and Charges, Arbitration, Billing Rights and many others. Please refer to your Comenity Capital Bank Credit Card Agreement for more information.
Visit Draper's Credit Card Terms and Conditions to see the Customer Privacy Statement. Items covered are: Annual Percentage Rate (APR), Other APRs, Variable Rate Information, Grace Period, Methods of Computing your Balance for Purchases, Annual Fees, Minimum Finance Charge and Late Payment Fees.
How will remaining rewards be issued now that the Draper's & Damon's Credit Card closed on March 15, 2022?
If you earned enough points through March 4, 2022, to receive a rewards certificate, a final reward certificate will be delivered on your April 2022 billing statement. Any point balance below 150 remaining on your account after fulfillment will be forfeited. Rewards expire 90 days after issuance.
Gift Cards & Packaging
We offer gift cards that are mailed to you once purchased. You can purchase a gift card online or through our customer service line.
Call to Order a Gift Card:
Monday through Friday
9 A.M. - 9 P.M (ET)Purchase Gift Card Online Please Note: We no longer offer e-gift cards. If you have an e-gift card you are still able to redeem the card online.
At checkout, please use the payment option called Redeem a Gift Card or Certificate. Enter the Gift Card or Certificate number. You may apply up to 3 Gift Cards or Certificates to your order.
Unfortunately we cannot be responsible for lost or stolen gift cards.
If your order total is more than the value of your gift card, enter a credit card number for the remaining balance of the payment. If your order is less than the value of your gift card, the balance will remain on your gift card for a future purchase.
You will receive an e-mail confirming that the gift card was sent to the recipient and informing you of the amount charged to your credit card.
You will receive a credit check sent to the name and address the merchandise was shipped to.
If you would like Draper's & Damon's to ship your item in a decorative gift box for an additional $5.99 per item simply check the option at checkout. You also have the option of including a card with a personal message for no additional fee. You will receive a confirmation that the package has been shipped to the gift recipient.
Prop 65 is a California law that requires companies to provide warnings for products that contain chemicals known to the state of California to cause cancer, birth defects and/or other reproductive harm. For more information to go www.P65Warnings.ca.gov.
The Prop 65 warning is required by the state of California for products that contain certain levels of chemicals known to the state of California to cause cancer, birth defects and/or reproductive harm. If a product does not display a warning on the product information page, the supplier of the product has indicated that it does not require a Prop 65 warning. For more information go to www.P65Warnings.ca.gov.
Although the product meets federal safety standards, we include the warning as required by the state of California, which has stricter requirements. We care about your safety and comply with applicable health and safety requirements.