Customer Service FAQs

If you have forgotten your password, we will ask you to answer the password recovery question you selected when setting up your account. Upon entering the correct answer, your password will be emailed to you immediately.

If you have registered with Draper's & Damon's, you may update your password and/or email address at any time. Please select My Account to login and select My Information to change my password and email.

If you haven't registered and would like to, click Sign In next to the search bar.

If you are not receiving our emails, we suggest confirming your email address in Account History and select My Information. If that is correct, please add drapers@info-drapers.com to your address book to ensure our emails to you are not being blocked.

If you are still not receiving notification emails, please contact our customer service line.

We have audited this and our other affiliate websites to ensure their accessibility. We are committed to maintaining the accessibility of this website to ensure that persons with disabilities have full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of our services through the site. If you have any accessibility questions or problems, please contact us at 1-866-252-7400 or customerservice@drapers.com for assistance.

If you are signed up for a Draper's and Damon's account you can check your order status by logging in. If you ordered as a guest, visit the Order Status page. You will need your order number and billing zip code.

Please allow 6 - 8 business days for your order to arrive. Keep in mind we do not offer delivery on weekends or holidays.

• If an item is backordered or out of stock we will notify you when you should expect your delivery.
• We reserve the right to require a signature on some packages.

You will receive an email order confirmation from us 30 min - 2 hours after you place your order.

• Please enter your email address correctly to ensure you receive your order confirmation.
• We would suggest adding Draper's & Damon's to your address book to be certain you properly receive all notifications.
• If you signed up for phone updates you will receive a phone call confirming your order.

Order confirmation emails may take up to 2 hours for you to receive. If you haven't received an email confirmation or phone call within 2 hours, please reach out to our Customer Service at 1-866-252-7400 and they will be happy to assist you.

You are able to change or cancel your order after you place it only if the order has not been picked and packed for shipping. If you would like to make a change, call Customer Service at 1-866-252-7400. Please have your order number available.

Some items on our website are shipped directly from the manufacturer and are labeled as such on the product information page. If you order multiple items, the product shipped from the manufacturer will ship seperately via standard delivery. Unfortunately these items can only be shipped within the continental United States so please make sure if you are in AK, HI, and other US territories you check that items you order are not from a supplier.

We offer order options online, phone, fax, and mail. If you prefer to order off-line, your order is always welcome 24 hours a day, 7 days a week.

Phone Orders

For faster phone service, call our Order Line.

7 Days A Week

8 A.M. - 1 A.M (ET)

1-800-843-1174

*Calls may be monitored and recorded for quality assurance purposes

Mail Orders

If you receive the catalog through mail you can always mail in your order form.

Mailing Address

220 Hickory Street.

Warren, PA 16366

You can call our order line below. These operators are only able to take orders and cannot provide any other customer service information. Your call is always welcome 24 hours a day, 7 days a week.

Place An Order:

7 days a week

8 A.M. - 1 A.M (ET)

1-800-843-1174

Online & Phone Payments

We accept VISA, MasterCard, American Express, Discover, debit cards, and PayPal. If you prefer to mail your order in, we accept checks and money orders all major credit cards, and debit cards.

We collect sales tax in the city of Nome, AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KY, KS, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority's website. Also see: Individual States Sales/Use Tax Information below.

We may be required by law to provide the state tax authority with a report of the total amount of all your purchases at the end of the year. Additional information on your tax reporting obligations are available at the state taxing authority's website.

We have made every effort to ensure the accuracy of the information presented in this catalog. Descriptive or typographical errors are subject to correction by Draper's & Damon's. We apologize for any inconvenience."offer" applies only to purchases (excluding gift cards) made from this catalog by telephone, U.S. mail or "offer" cannot be used in combination with any other promotional offers. Prices valid until replaced or updated.

Yes! You can ship items on your order to multiple addresses. Please be aware that a seperate shipping cost is calculated for each delivery address. In order to ship to multiple addresses:

• Proceed to the checkout page
• Under Shipping & Gift Options, click on Ship Items to Multiple Addresses
• You may select or enter a ship-to-location for each item

We ship to PO Boxes within the 48 contiguous states and APO/FPO addresses. However, we can only ship items via standard shipping. We can ship to AK, HI, and US territories for an additional $8.99 charge for standard shipping.

Some items on our website require an additional shipping charge sue to size and/or weight. These items are noted as such on the product information page. Additionally, these products will not ship to PO Boxes, Alaska, Hawaii, or APO's/FPO's.

Drop ship (items shipped directly from the manufacturer) orders are shipped by ground only and cannot be expedited or shipped with Priority Shipping. Drop ship items can only be shipped within the continental United States (no shipments to FPO, APO, P.O. Boxes or military bases). Please allow up to 2 weeks for delivery. Please note: Some specially marked products may require additional delivery charges or an additional fee may be required for expedited delivery. Shipping and handling charges are non-refundable.

Draper's Return Policy

If you are not satisfied with a Draper's and Damon's item, we'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition.

• For products returned within 60 days from the date they shipped, refunds will be made in your original form of payment.
• For products returned between 60 and 180 days from the date they shipped, you will receive store credit which will be good toward a future purchase at Draper's and Damon's.
• If you received the merchandise as a gift or used a gift card for the purchase and return it requesting a refund, you will receive store credit to be used on a future purchase with Draper's and Damon's.
• Store credits are issued for the value paid for eligible merchandise only, expire 90 days from the date issued and have no cash value.
• If you request an exchange for an item(s) that is higher priced, your original method of payment may be charged additional shipping and handling according to our rate chart. See your order form or our website for rates.
• All clearance items (price ending in $.97) are FINAL SALE. These items cannot be returned or exchanged. If you do return it, you will not be refunded for the item or shipping cost.
• Any merchandise not covered by this policy will clearly state the exemption on its product page located at drapers.com or in the catalog.

Draper's & Damon's Rewards Club

For features and benefits of the Blair Rewards club, please click here.

To read all Frequently Asked Questions pertaining to the Blair Rewards Club, please click here.

What is VIP Plus?

VIP Plus is a fee-based customer loyalty program that was previously offered by Drapers. For a full list of benefits please visit [link to each VIP Plus brand site]. The first 30 days of membership is $1.99. After the first 30-day trial, your membership automatically renews for $14.97 a month and will be charged to the credit card you authorized when you enrolled.

Are you currently enrolling new members into VIP Plus?

The VIP Plus program has been discontinued and we are not enrolling new members. Current members will maintain their membership per the terms and conditions of the program.

How can I cancel VIP Plus?

If you would like to cancel your membership, please visit www.drapersvipplus.com/Login or call 1-888-288-2097 to cancel. There is no obligation to continue. You may cancel at any time if you are not completely satisfied, and there will be no future charges.

Once you begin the checkout process you will be asked to enter any promotional discount or reward code. Your discount will appear in the Order Summary and each item on your order will be pro-rated.

Promotion codes can't be combined with any other offer. Any promotions giving a percentage off your order will only apply to full price or sale merchandise and do not include clearance items, gift cards, gift certificates, taxes, shipping & handling unless stated otherwise. All shipping offers are standard shipping unless otherwise stated. Offers can not be used on previously placed orders.

Only when you place an order with Draper's & Damon's via our web site, we will collect your name, address, telephone number, e-mail address and credit card information. We use Secure Sockets Layer (SSL) to encrypt all of your personal data during transmission over the Internet. This is to ensure that the information you shared with us on our web site is safe and protected.

you can read our privacy policy here.

When you register with Draper's we will securely store your personal information so that you do not need to re-enter it each time you order. We’ll store your order history so that you can refer back to sizes and colors that you've purchased in the past and notify you by e-mail whenever we receive an order, ship an order or receive a return from you. To ensure our emails continue to reach your inbox, please add our email address to your address book.

What are my rights under State’s Privacy laws?

Some state privacy laws give Consumers more control over how their personal information is being used by providing the following rights:

• The Right to Know: Consumers can make a verifiable request to know what personal information is being collected about them, whether their personal information is being sold or disclosed, and to whom
• The Right to Request Deletion: A Consumer can make a verifiable request to a business to delete any personal information the business has collected or maintained. If a business receives a verifiable request to delete collected personal information, the business must also notify its service providers of the request so the Service Provider can delete the Consumer’s personal information from their records
• The Right to Opt-Out of Sale and Share: A Consumer can direct, at any time, a business to not sell or share the Consumer’s personal information to a third party
• Right to Non-Discrimination for the Exercise of Granted Privacy Rights: A business must not discriminate against Consumers that exercise rights granted under a state privacy law
• The Right to Correct: A Consumer can make a verifiable request to a business to correct inaccurate personal information that we maintain about the consumer

For more information, please visit Draper’s Privacy Policy at www.drapers.com/content/privacy-security.

What steps do I need to take to make a Privacy request?

You can make a verifiable request to exercise the Right to Know, the Right to Request Deletion, request to exercise the Right to Opt-Out of Sale and Share, and the Right to Correct via our Website (“Site”) www.drapers.com or by calling us at 1-888-912-1129.