Untitled Document
Frequently
Asked Questions
We have listed our most frequently asked questions so that you may get a quick,
immediate response.
Shopping
What
is the Draper's & Damon's Guarantee?
How
can I purchase a Draper's & Damon's gift card?
How
do I know my size?
Ordering
What
credit cards does Draper's & Damon's accept?
Do
I pay sales tax?
When
does Draper's & Damon's charge my credit card?
Discount
coupons
Is
my credit information safe?
What
does Draper's & Damon's do with my personal information?
Delivery
How
much is shipping?
Does
Draper's & Damon's ship international orders?
Can
I return items at a store near me?
How
do I know my online order was successful?
How
can I contact Draper's & Damon's?
Happiness
Guarantee
It's simple. If you are not happy with your purchase for any reason,
send it back
for a full refund or exchange.
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If you
need to return an item, there is no need to call us.
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| 1. |
If
possible, pack your item(s) in the original packaging. |
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| 2. |
Return
Option 1: Draper's & Damon's Quick Return (available in the Continental
U.S.) |
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To return an item, see the back of your packing slip.
It will include a pre-paid, pre-addressed return label. No postage is
required; the cost of the return shipping will be deducted from your refund.
Just drop your package in the U.S. mail.
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Return
Option 2: Return On Your Own |
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You
can return your package using another method of insured mail to:
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Draper's & Damon's
Mail Order Returns
39 Tozer Road
Beverly, MA 01915
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| 3. |
Please
be sure to keep the top portion of the invoice for your records when sending
in a return. |
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| 4.
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Please allow
up to 30 business days from our receipt of your package for processing.
Your refund
or credit will be confirmation of receipt.
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*Please
note that we do not refund shipping charges. |
How
can I purchase a Draper's & Damon's Gift Card?
Draper's & Damon's gift cards are available for sale online,
by calling a sales representative at 1.800.843.1174 or at any of our
stores. Special offers or discounts do not apply. Gift cards
are available in three denominations: $25, $50, and $100. Gift cards are accepted
in stores, on our website and on phone and mail orders. Gift cards are non-taxable.
They will be shipped at no charge via Standard Shipping. For Express, shipping
is $9.95*; For Overnight Delivery, shipping is $15.95*. (*Orders shipped to
Florida or Texas are subject to a shipping tax in accordance with state law.)
How
do I know my size?
Draper's & Damon's styles are created to our own fit specifications. The following
charts will help in determining your correct size. If your measurements fall
in between, please order the next size up. For shorts, order your normal size.
As always, our Phone Consultants are available for further assistance.
Long: Garments
are proportioned for those who are 5'8" to 6'0" in height. Sleeve
length, body length, inseams and rises are cut longer.
Petites:
Garments are proportioned for those who are 4'11" to 5'3" in height.
Sleeve length, body length, inseams and rises are cut shorter.
To help select
the correct size, please have these measurements ready for your
Phone Consultant:
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MISSES
BODY SIZE CHART
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Size
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XS
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S
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M
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L
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XL
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XXL |
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4
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6
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8
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10
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12
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14
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16
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18
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20
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22 |
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Bust
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34
1/2"
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35
1/2 "
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36
1/2 "
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37
1/2 "
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39"
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40
1/2 "
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42"
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44"
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46"
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48" |
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Waist
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26
1/2"
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27
1/2"
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28
1/2"
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29
1/2"
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31"
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32
1/2"
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34"
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36"
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38"
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40" |
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Hips
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36
1/2"
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37
1/2"
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38
1/2"
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39
1/2"
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41"
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42
1/2"
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44"
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46"
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48"
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50" |
Misses Inseam 30"
Short Inseam 28"
Long Inseam 32" |
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PETITES
BODY SIZE CHART
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| Size |
PXS |
PS |
PM |
PL |
PXL |
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2P
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4P
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6P
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8P
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10P
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12P
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14P
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16P
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18P
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| Bust |
33
1/2 "
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34
1/2 "
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35
1/2 "
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36
1/2 "
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37
1/2 "
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39"
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40
1/2 "
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42"
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44"
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| Waist |
25
1/2"
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26
1/2"
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27
1/2"
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28
1/2"
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29
1/2"
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31"
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32
1/2"
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34"
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36"
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| Hips |
35
1/2"
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36
1/2"
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37
1/2"
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38
1/2"
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39
1/2"
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41"
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42
1/2"
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44"
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46"
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Petite Inseam 28"
Short Inseam 26 1/2" |
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WOMEN'S
BODY SIZE CHART
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| Size |
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1X |
2X |
3X |
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16W
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18W
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20W
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22W
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24W
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26W
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28W
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| Bust |
44"
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46"
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48"
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50"
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52"
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54"
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56"
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| Waist |
36"
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38"
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40"
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42"
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44"
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46"
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48"
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| Hips |
46"
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48"
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50"
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52"
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54"
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56"
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58"
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Women's Inseam 30" |
What
credit cards does Draper's & Damon's accept?
Draper's & Damon's Accepts the Following Credit Cards:
- American Express
- Visa
- MasterCard
- Discover
To place an order
by mail, please click here
to download the order form.
You will need Adobe Acrobat reader to download the form. Click here
to
download Adobe Acrobat Reader. Or use the form in the center of any
Draper's & Damon's catalog. Click here
to request a catalog.
Do
I pay sales tax?
Draper's & Damon's is required by law to collect sales tax on all
sales in
these states, including telephone and internet orders.
| Arizona |
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6.30% |
| California |
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8.75% |
| Colorado |
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2.90% |
| Florida |
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6.00%* |
| Iowa |
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6.00% |
| Maryland |
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6.00% |
| Massachusetts |
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5.00%* |
| Pennsylvania |
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6.00%* |
| Texas |
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7.25%* |
| Virginia |
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5.00% |
* These states
require sales tax on all delivery charges.
NOTE: In Massachusetts, all
clothing purchases over $175 are subject to 5% sales tax.
When
does Draper's & Damon's charge my credit card?
We do not charge your credit card until the date we ship your merchandise
to you.
Orders are subject to verification and acceptance before shipping. We are not
responsible for typographical errors.
Discount
Coupons
Coupons are not redeemable for cash, may not be applied to previous purchases,
cannot be combined with any other promotion, offer, or coupon.
Is
my credit information safe?
When you place an order with us via our website, we will collect your name,
address, telephone number, email address and credit card information. Please
be assured that all of your personal data is encrypted during transmission over
the Internet using the Secure Sockets Layer (SSL) data encryption scheme.
This means that all information shared with us on our website is safe and
protected.
What
does Draper's & Damon's do with my personal information?
We collect and store the history of all visitors to our website. We use
this
information to help improve the content and usability of our site. We do not
provide any of the information to anyone outside of Draper's & Damon's.
We do not individually track specific users, except when the user is placing
an order with us. In this case, we maintain a shopping cart for each user to
keep track of the items he or she wishes to purchase. All of this information
is stored on our server.
We collect the
email addresses of those who request a catalog or place an
order with us. We use email addresses to provide customers with order and
shipment notification and to make special product announcements that we
feel would be of interest to our customers. If you do not wish to receive
special announcements from us, we can remove you from our announcement
list. Simply send an email request to service@drapers.com,
call the telephone
number below or write us at the postal address below. Please provide your
exact name, address and telephone number to insure we properly update
your customer information. Be sure to state in your message that you wish
to be removed from the email announcement list.
If you supply us
with your postal address online or via telephone, you may
receive periodic mailings from us with information on new products and
services or upcoming events. We also make portions of our mailing lists
available to carefully screened companies. If you do not wish to receive
such mailings from us or other companies, please let us know by sending
an email to service@drapers.com,
calling us at the telephone number below
or writing to us at the postal address below. Please provide us with your
exact name, address and telephone number. Also include the Source Code
and Customer number from the back of your catalog, if available. We will
be sure your name is removed from the list we share with other organizations.
Draper's & Damon's
PO Box 186
Jessup, PA 18434-0186
Draper's & Damon's
values your business very much. If there is ever anything we
can do to help make your shopping experience more pleasant, please don't hesitate
to contact us.
How
much is shipping?
We ship orders to the United States (including Guam, Puerto Rico,
the U.S. Virgin
Islands, and APO/FPO addresses). All orders are subject to verification prior
to
processing. Orders placed during the weekend are processed the next business
day.
Standard
Shipping
All in-stock orders will arrive in 4-8 business days. Delivery time will vary
depending on your location.
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merchandise
total
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shipping
& processing fee
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$0
- $25..
$25.01 - $50..
$50.01 - $75..
$75.01 - $100..
$100.01 - $150..
$150.01 - $200..
$200.01 - $250..
$250.01 +..
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..$7.25
..$9.25
..$11.25
..$13.25
..$16.25
..$18.25
..$20.25
..$21.25
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2nd Day Express Delivery - Additional Charge
Order must be received by 2:00 p.m. EST for 2nd Day Express Delivery.
All in-stock merchandise will be processed and shipped on the following
business day.
Not Available
to FPO/APO or P.O. Boxes
2-3 Business Days: Add $9.95
NOTE: If part of
your order is on back order, the items in stock will
ship via 2nd Day Express Delivery. The remaining items on back order
will ship via Standard Delivery.
Overnight Delivery - Additional Charge
Order must be received by 2:00 p.m. EST for Overnight Delivery.
All in-stock merchandise will be processed and shipped on the
following business day.
Not Available to FPO/APO or P.O. Boxes
Next Business Day: Add $15.95
NOTE: Phone
number required for Overnight Delivery. Please also note that
if part of your order is on back order, the items in stock will ship via
Overnight Delivery. The remaining items on back order will ship via
Standard Delivery.
International Orders
At this time, we are unable to ship orders internationally. We apologize for
any inconvenience.
Does
Draper's & Damon's ship international orders?
We apologize for any inconvenience, however, at this time we are not
set up
to ship orders internationally.
Can
I return items at a store near me?
If
it is more convenient, you may process your return or exchange at one of
our stores as well. Questions? Contact our Customer Contact Center at
service@drapers.com or at 1-800-843-1174, Monday
through Saturday 9 a.m.
to 11 p.m. EST. All email messages receive responses within
24 hours.
How
do I know my online order was successful?
After you place your order, an E-mail confirmation
will be sent to acknowledge
receipt of your order.
How
Can I Contact Draper's & Damon's?
If
you should have any additional questions or need assistance, please contact
our Customer Contact Center by E-mail at service@drapers.com
, or call us
toll free at 1-800-843-1174 or (949) 784-3500. You may also write us at:
Draper's & Damon's
PO Box 186
Jessup, PA 18434-0186
When contacting
us, please include the Source Code and Customer Number
from the back of your catalog, if available. Responses will be handled by our
Customer Contact Center Monday through Saturday 9 a.m. to 11 p.m. EST.
All email messages receive responses within 24 hours.
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